Reach for Change is preparing to have even closer, more active and systematized communication with our main stakeholders starting 2014. For that, we have developed a Stakeholder Engagement process where we map our most important stakeholders and we keep track for their contact information, meetings, agreements and commitments. Reach for Change has integrated a digital CRM tool to its IT systems to help us work in a more efficient, more transparent way. All our operations will integrate the tool into their operations.
The baseline understanding is based on the impact research we do where we highlight children’s own voices. By conducting large-scale surveys with children regarding their situation, their needs and their insights, in order to collect the information, systematize it and serve as the decision base for our future work.
The communities participate actively in our selection process. Through the People’s Choice Award Campaign developed in Ghana and Tanzania, communities were able to vote for Change Leaders who work in improving the situation of the most pressing issues of their communities. This is a practice that Reach for Change has identified as successful and is planning to integrate in different levels among our Search and Selection Campaigns in 2014. We are also inviting experts from the social field, as well as expert on the child perspective (children), to help us determine where resources is needed.
100% of our operations in our different countries have implemented a social impact assessment tool. Through the definition and follow-up of the Pathway of Change the objective is reporting the impact on the lives of children.
We have developed a Feedback and Complaint Mechanism to allow communities to communicate with us regarding the Change Leaders’ operations. Starting 2014, the mechanism will be in place and communities will be able to reach us through our local webpages.
We have developed new programs according to needs identified in our communities. Applicants to our Search and Selection Processes have highlighted the importance to have feedback and other tools to be able to develop their ideas to a further stage. Therefore we have created new programs that were piloted in 2013.
This annual report, gives communities insight and a channel to dialogue with Reach for Change. Through the annual report, we publish our most important results as well as our most challenging issues. We report in our structure, policies, and programs to let the communities know about the actions we are taking among their population through supporting Change Leaders. On the other hand, Change leaders are also accountable with the communities they work on by reporting annually their development and achievements by their local Reach for Change webpages.
We have not received any reported feedback on negative impact of our operations in communities so far. We do not assess the environmental impact we have on communities through our Change Leaders operations unless we have a direct complain from the community.
Reach for Change is committed to develop clear and participatory processes to integrate our stakeholders’ voices into our daily operations. Although, the general public has been able to reach us through our Contact us website resource, in 2013 Reach for Change developed a Feedback and Complaint Policy to standardize the procedure to respond to our stakeholders’ concerns. The policy will be informed internally and externally since the beginning of 2014.
The complaint mechanism will apply to all our offices around the world, and will take complaints regarding our own operations and our Change Leaders in the Incubator. The Feedback and Complaints Policy complements a set of policies that establish the guidelines to handle irregular situations such as the Anti-Corruption Policy and the Whistle Blowing Policy.